Help centre
How can we help?
Quick answers to what schools ask us most. Can’t find yours? Our team replies within a working day.
Getting started
Can you set it up for us?
Yes. Book a demo or leave your details on the trial page and we will create the school and import your data with you on a call.
Open the full answer →Does it work on phones?
The school admin works in any modern browser, including on phones and tablets. Teachers and parents have their own mobile apps.
Open the full answer →How do I create my school?
Start a free trial and follow the set-up steps: school details, your first branch, classes and sections, then invite staff. Most schools finish in an afternoon.
Open the full answer →How do I import students?
Go to Settings, then Data, and upload an Excel or CSV file. The import checks each row and shows problems before anything is saved.
Open the full answer →Fees and payments
Can I record cash and cheque payments?
Yes. Counter payments by cash, cheque, card or bank transfer are recorded with a numbered receipt, the same as online payments.
Open the full answer →How do I give a sibling discount?
Create a discount rule and apply it to the students it covers. It is applied every time their fees are calculated.
Open the full answer →How do parents pay online?
Parents open the parent app or a payment link, see their dues and pay by UPI, card or net banking. The receipt is issued straight away.
Open the full answer →Where does the money go?
To your school’s own payment gateway account, which settles to your bank. We never hold school fees.
Open the full answer →Parents and teachers
A parent has two children at the school. Do they need two logins?
No. One login shows every child linked to that parent.
Open the full answer →How do parents get the app?
When you add guardians with their mobile numbers, they can download the parent app and sign in with a one-time code sent to that number.
Open the full answer →How do teachers sign in?
Add them as staff with a role. They receive an invitation and see only their own classes and subjects.
Open the full answer →Your subscription
Can I change or cancel my plan?
You can move to a bigger plan at any time. You can also set the plan to end at the end of the current period from the Subscription page.
Open the full answer →How is my plan billed?
Monthly or yearly, by the number of students on your plan. You get a GST invoice for every payment.
Open the full answer →What happens if a payment is late?
You keep full access during a grace period. After that the school becomes read-only until the invoice is paid; nothing is deleted.
Open the full answer →Data and privacy
Can I export my data?
Yes. Students, staff and other lists can be exported to Excel from Settings, then Data.
Open the full answer →How long do you keep data after we leave?
After an account is closed there is a notice period in which you can still export. After that, the school’s data is deleted.
Open the full answer →Who can see student information?
Only staff whose role allows it, and parents for their own children. Every change is recorded in the audit log.
Open the full answer →Still stuck?
Customers can raise a ticket from Help & support in the school admin. Everyone else, just ask.